Now wait for 1 minute & then connect back the devices to the power sources.Then press & hold the power button of the devices like TV, consoles, etc.Also, disconnect your devices from each other. Power off your devices (including the networking equipment) & unplug them from their respective power sources.General Troubleshooting: Restart the DevicesĪ temporary malfunction of any of your devices (mobile, TV, console, Firestick, PC, networking equipment, etc.) may cause the black screen in Netflix, & restarting the devices may solve the problem.

If you are using Apple’s Cloudkit, then make sure it is not performing any background operations on the Safari browser (if the issue is occurring in the Safari browser).įor the Linux users, check if reinstalling the Widevine sorts out the black screen issue. If the black screen issue is occurring on a Mac, then check if creating a new user account on the Mac clears out the issue. If you are encountering the issue on a Windows PC, then check if reinstalling the graphics driver of your system solves the problem. Make sure the OS/firmware of your device is updated (like update the system’s Windows) to the latest release. Additionally, check if re-logging Netflix solves the issue at hand. Check if using another HDMI cable solves the black screen issue. Moreover, make sure the playback resolution of the external display (monitor/projector) matches the main display resolution. Also, check if disconnecting an external monitor solves the problem. You can solve the Netflix black screen issue by trying the solutions below but before that, make sure no sharing or recording application is causing the issue. How to Fix the Netflix Black Screen Issue The issue is reported on nearly all the platforms like browsers, apps (iOS, Android, TV, consoles, streaming devices, etc.), Windows, Mac, Linux, etc. The issue arises when a user tries to watch a movie/show on Netflix but encounters a black screen (sometimes with sound & subtitles). Moreover, a corrupt firmware/OS of the device may also cause the issue at hand. Netflix may show the black screen if the installation of the Netflix application is corrupt.

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